Mata Kuliah TI6028 - 2026

Kode Mata KuliahTI6028 / 3 SKS
Penyelenggara234 - Teknik dan Manajemen Industri / FTI
KategoriKuliah
Bahasa IndonesiaEnglish
Nama Mata KuliahSistem Manajemen JasaService Management System
Bahan Kajian
    1. Service economy & strategy
    2. Service mapping
    3. Service designs
    4. Service operations
    5. Service quality
    6. Service mapping
    Capaian Pembelajaran Mata Kuliah (CPMK)
    1. Mampu mengidentifikasi masalah kompleks pada sistem manajamen jasa
    2. Mampu melakukan perancangan sistem manajemen jasa
    3. Mampu melakukan evaluasi dan perbaikan sistem manajemen jasa
    4. Mampu menjelaskan perkembangan terbaru dalam penelitian sistem manajemen jasa
    1. Able to identify complex problems in service management systems
    2. Able to design service management systems
    3. Able to evaluate and improve service management systems
    4. Able to explain the latest developments in service management system research
    Metode PembelajaranProses belajar dalam kelas Penugasan terstruktur Kegiatan mandiriClassroom learning process Structured assignments Independent activities
    Modalitas PembelajaranVisual, auditorial, kinestetik Sinkronous, asinkronousVisual, auditory, kinesthetic Synchronous, asynchronous
    Jenis NilaiABCDE
    Metode PenilaianUTS; UAS; Tugas; PresentasiMidterm Exam; Final Exam; Assignment; Presentation
    Catatan Tambahan