| Kode Mata Kuliah | II3120 / 3 SKS |
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| Penyelenggara | 182 - Information System and Technology / STEI |
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| Kategori | Lecture |
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| Bahasa Indonesia | English |
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| Nama Mata Kuliah | Layanan Sistem dan Teknologi Informasi | Information Systems and Technology Services |
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| Bahan Kajian | - Konsep dasar layanan TI, layanan bisnis, dan sistem layanan
- Konsep dasar manajemen layanan
- Kerangka kerja layanan TI
- Konsep layanan TI menggunakan ITIL
- Penentuan Strategi Layanan TI
- Perencanaan, Operasional, dan Improvement Layanan TI
| - Basic concepts of IT services, business services and service systems
- Basic concepts of service management
- IT services frameworks
- IT service concept using ITIL
- Determining IT Service Strategy
- IT Service Planning, Operations and Improvement
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| Capaian Pembelajaran Mata Kuliah (CPMK) | - Menjelaskan konsep dan kerangka layanan TI dan manajemen layanan TI
- Menentukan strategi layanan
- Merencanakan, mengoperasikan, dan memperbaiki layanan TI
| - Explain the concepts and frameworks of IT service and IT service management
- Define service strategy
- Plan, operate, and improve IT services
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| Metode Pembelajaran | Pembelajaran berbasis masalah | Problem-based learning |
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| Modalitas Pembelajaran | Luring sinkron | Synchronous in-person |
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| Jenis Nilai | ABCDE |
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| Metode Penilaian | UTS, UAS, dan Tugas | Mid-term exam, final exam, and assignments |
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| Catatan Tambahan | | |
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